1. This Return and Refund policy shall only be applicable for home delivery shopping via online purchase.

2. Petaling BC shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by completing and submitting the online form posted in our website within seven (7) days upon receiving the Products.

3. Return/Exchange of Products or refund can be arranged under the following reasons:

   1. If any Product has been delivered in a damaged or defective condition; or

   2. if the wrong Product which is different from the Order is delivered

   Provided Always that the Customer shall return or caused to be returned to Petaling BC the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Order, payment and delivery of the Products.

4. If a Product which was ordered and invoiced is not included in the delivery, Petaling BC shall either refund the Customer the value of that Product, or replace the Product.

5. If the Customer has been charged for a Product which has not been delivered, Petaling BC shall refund the Customer the value of the Product as originally charged to the Customer.

6. If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, Petaling BC shall refund to the Customer the difference.

7. The return of a Product by a Customer does not automatically warrant for a refund. Petaling BC will inspect the returned Products upon receipt of the same. If the conditions in Item No. 4 of this Return and Refund Policy have been fulfilled, refund will be made to the Customer and we will reimburse the Customer of its courier charges for returning of the Products to us provided always that the courier payment slip is furnished to us upon seeking refund.

8. All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. Petaling BC shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

9. The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us. Petaling BC will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.

 

Petaling BC Sdn Bhd. 
All rights reserved

 

Easy steps for Returns request!

Check validity of the Return PolicyFill in Online Returns Form & Print Shipping LabelPack the Item(s) & attach Shipping Label on the BoxDrop-Off at our Courier Partner Refund Processing

 

If you meet all requirements and wish to proceed, return can be initiated via the Online Returns Form recommended for a faster processing.

Note: Contact our Customer Service if you are unable to access the Online Returns Form. We are happy to help you with your return.